



FAQs
Where is Syra's Atelier located?
Syra's Atelier has two physical stores:
- Emporium Mall, Lahore – First Floor, Shop No. F-35
- Centaurus Mall, Islamabad – Shop No. 180, First Floor
What are your store timings?
- Sunday to Thursday: 11:00 AM – 11:00 PM
- Friday & Saturday: 11:00 AM – 12:00 AM
24 Hours customer support is available for online queries. Click here to Contact on Whatsapp
What payment methods do you accept?
- We accept Cash on Delivery (COD) and Bank Transfers
- Online Payments through secure gateways will be launched soon.
How long does delivery take?
Delivery typically takes 3-5 business days for most locations in Pakistan. For remote areas, delivery may take a little longer, but we’ll keep you updated throughout the process.
What is return and exchange policy?
We have a hassle-free 7-day return and exchange policy. If you receive an incorrect or defective item, you can contact our support team, and we’ll assist you with the return or exchange process. Please note that items must be unused, unwashed, and in their original packaging.